Retro Motel Pty Ltd
ACN 700 480 011 • trading as Retro Motel Collective
This Privacy Policy explains how Retro Motels Pty Ltd (ACN 700 480 011) trading as Retro Motel Collective ('RMC', 'we', 'us', 'our') collects, uses, stores, discloses and protects your personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: 20 July 2026.
This policy applies to personal information we collect about member motel operators and their staff, prospective members, suppliers and their representatives, and visitors to our website and member portal. It does not cover the privacy practices of member motels, suppliers, online travel agencies or other third parties, who each maintain their own policies.
The kinds of personal information we may collect include:
We only collect financial information at an individual property level where necessary to administer your membership. When we report or reference member financials more broadly, we do so only on an amalgamated basis across members, unless you give us written approval to do otherwise.
We collect personal information directly from you when you enquire about membership, enter an agreement with us, use the member portal, communicate with us, or make payments. We may also collect information from third parties such as suppliers, platforms and publicly available sources where it is reasonable and practicable to do so.
We collect, hold and use personal information to:
We may disclose personal information to counterparties (such as suppliers, insurers, utilities and distribution platforms) as needed to negotiate and administer group arrangements, to our service providers (such as payment, hosting, analytics and technology providers), and to professional advisers. We may also disclose information where required or authorised by law. We do not sell your personal information.
Where we share member information with counterparties for negotiation, financial data is referenced as an amalgamation of members and not individual members, unless you have given written approval.
Some of our service providers may store or process information outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as necessary for the purposes described in this policy or as required by law, after which we take reasonable steps to destroy or de-identify it.
Our website and portal use cookies and similar technologies to operate the site, remember preferences and understand usage. You can control cookies through your browser settings, although disabling them may affect some functionality.
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. We will respond within a reasonable time and may need to verify your identity before acting on your request.
If you have a concern about how we have handled your personal information, please contact us using the details below. We will acknowledge and investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this Privacy Policy from time to time. The current version will always be available on our website, with the "Last updated" date shown above.
For privacy questions or requests, contact Retro Motels Pty Ltd by email at jeremy@retromotels.com. Home base: Queensland, Australia.